Earlier this month, some users reported that online retailer Amazon had cancelled their Persona 5 pre-orders for the “Take Your Heart” and “SteelBook” editions. The reason customers were given for the cancellations was that the items contained “regulated materials classified as dangerous goods.”
Atlus USA subsequently issued a statement, declaring that the claim of dangerous materials was false, and that those whose orders had been cancelled would need to contact Amazon for further support.
Today, members of the NeoGAF message board are reporting that they have received an email from Amazon, apologizing for the mistaken cancellations of their pre-orders and stating that they will be sent a free copy of the game as compensation:
Amazon US Message
Hello,
We’re contacting you about your order for Persona 5 – PlayStation 4 “Take Your Heart” Premium Edition. We recently learned that we incorrectly canceled your order and sent you an inaccurate message about the goods being considered dangerous. Persona 5 – PlayStation 4 “Take Your Heart” Premium Edition is not a dangerous good. To help make up for the inconvenience, we have sent you a copy of Persona 5 – PlayStation 4 “Take Your Heart” Premium Edition, free of charge.
We value you as a customer and hope to see you again soon.
Sincerely,
Customer Service
Amazon.com
Others, however, are receiving $5 credit from Amazon instead, possibly as the compensation for a cancellation of a SteelBook edition and not the “Take Your Heart” premium edition:
Hello,
We’re contacting you about your order #REDACTED for Persona 5 – SteelBook Edition – PlayStation 4. We recently learned that we incorrectly canceled your order and sent you an inaccurate message about the goods being considered dangerous. This item is available and eligible to ship to you should you decide to purchase again. We’re very sorry this happened.
We’d also like to give a you a $5 promotional certificate as an apology for the experience. This promotional certificate has been applied to your Amazon.com account and will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn’t apply to items offered by other sellers on the Amazon.com website and won’t cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.
For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:
http://www.amazon.com/gp/help/custom…deId=201894800
We value you as a customer and hope to see you again soon.
Sincerely,
Customer Service
Amazon.com
Persona 5 was released for the PS3 and PS4 in Japan on September 15, 2016. It was released for the PS4 in Traditional Chinese on March 23, 2017. It will release in North America and Europe on April 4th, 2017, and in Korean in 2017.
— NeoGAF
