Atlus USA Issues Official Statement on Persona 5 Pre-order Cancellations on Amazon

Recently, there had been reports that certain customers who pre-ordered a copy of the Persona 5 “Take Your Heart” limited edition or the SteelBook edition through Amazon were getting their orders cancelled.

Via NeoGAF, the reason for the cancellation sent to a customer was the following:

Hello,

Due to delivery restrictions on your order (redacted), we won’t be able to send you Persona 5 – PlayStation 4 “Take Your Heart” Premium Edition.

This is because this item contains regulated materials classified as dangerous goods and can not be delivered by Amazon. Although the amount of these substances in these products is usually quite limited, these products need to be transported in a certain way to ensure that they are handled with care.

Unfortunately, this means that we’re not able to ship your order and it has been canceled.

We’re sorry for any inconvenience and hope to see you again soon.

Sincerely,

Customer Service Department
Amazon.com

Please note: This e-mail was sent from a notification-only address that can’t accept incoming e-mail. Please don’t reply to this message.

Several people contacted Amazon support, receiving a variety of different reasons for these “mass cancellations.” Some of these can be found on Reddit.

Atlus USA has now issued an official statement, saying that there is nothing wrong with the copies of Persona 5 and that, despite cancellations having occurred, it concerns a small number of customers:

Atlus USA Statement

This morning we were surprised to learn about Persona 5 “Take Your Heart” Premium Edition cancellations with Amazon. After waiting patiently during the day we received word, and can confirm to you what we’ve always known, that there’s nothing defective or “dangerous” about our product. While there have been cancellations, we understand that only a tiny number of Amazon sales have been affected. No “mass cancellations” of the premium and SteelBook editions have occurred. If your order has been cancelled, please contact the retailer for support.

Persona 5 was released for the PS3 and PS4 in Japan on September 15, 2016. It will release in North America and Europe on April 4th, 2017, in Traditional Chinese on March 23, 2017, and in Korean in 2017.

  • Omega068

    I guess those of us that didn’t get canceled are safe then? I feel bad for everyone else though. :[

    • AbdurRasheed Sadiq

      Same. I can’t even begin to imagine how gutted I would be if I lost my collector’s edition.

      • David Pino

        I did, and oh boy can’t you even

    • CryptoVoc

      I got so worried I just checked my order and it’s fine, thankfully.

  • David Pino

    Yeah I got mine cancelled one month ago and when I tried to re-order it, it wasn’t available anymore. I’m pissed af. Amazon didn’t solve anything at all when I contacted them.

    • Jarrell Davis

      Best Buy was still taking preorders when I did it last week.

  • James Jeans

    Just went to check my order and it seems to still be sitting there, waiting to ship in two weeks. I’m nervous now, though, and I feel really badly for those people who got canceled on.